Frequently Asked Questions
How long until I receive my order once it is placed?
For expedited shipping: All orders are generally processed within 1 standard business days (may take an additional day or two depending on other extreme unforeseen circumstances) and then shipped. Once shipped, your order should arrive within 2-5 days (pending acts of god or unforeseen circumstances related to the carrier).
For standard shipping: All orders are generally processed within 3 standard business days (may take an additional day or two depending on other extreme unforeseen circumstances) and then shipped. Once shipped, your order should arrive within 9-14 days (pending acts of god or unforeseen circumstances related to the carrier).
How should I use my tracking number?
To monitor your order on its way to you, please use our "track your order" page. Enter the tracking number that we sent you into the box and click "track". The page will then reload and provide you with all the details regarding your order's delivery.
If you have any questions about your order once you have placed it, please email us at email@example.com.
*Please note that clicking your tracking number in the email you receive it will not reliably provide you the details on your order.
What do I do if I haven't received my tracking number?
We deliver tracking numbers upon request. If you haven't requested your tracking number yet, please email us at firstname.lastname@example.org.
If you haven't received your tracking number yet, and you have previously requested your tracking number, please email us at email@example.com.
How do I make a return on my order?
If you would like to make a return on your order, please email us at firstname.lastname@example.org. Please be sure to include the following: your name, order number, and the item you would like to return.
Do I have to pay any fees to return an item on my order?
No, we do not charge any restocking fees or shipping fees for returns. Please email us at email@example.com to process your return and refund/replacement.
I have another question that is not listed above
We try to think of everything and get your answers ahead of time, but sometimes something new comes up. If you have a question that isn't listed above, please email us at firstname.lastname@example.org and a member of our team will get back to you as soon as possible.